WhatsApp connected to real work

A WhatsApp AI agent that responds, organizes, and knows when to escalate

Handle common questions, capture sales context, and hand each conversation to the team with traceability. You decide what can be automated and what requires review.

Concrete capabilities with visible boundaries

Each block describes work the flow can support without turning automation into an absolute promise.

Context-aware answers

Use approved instructions, FAQs, and business information.

Organized leads

Capture useful details and preserve conversation history for CRM follow-up.

Clear escalation

Route exceptions and sensitive actions to a person before continuing.

How implementation works

Define the scope

Choose the questions, data, and actions the agent may handle.

Connect WhatsApp

Configure a supported sender and complete provider requirements.

Test and publish

Review answers, handoff, and data capture before opening the flow to customers.

Requirements and responsibility

Final availability depends on the configured plan, permissions, and providers.

  • An account and WhatsApp sender supported by the configured provider.
  • Consent and approved templates when the conversation requires them.
  • A human owner for exceptions, changes, and follow-up.

Frequently asked questions

Does it replace the support team?

No. It automates defined requests and hands context to the team when human judgment is needed.

Can I test it before publishing?

Yes. Review the flow with test conversations before enabling it for customers.

Does it work without configuring WhatsApp?

You can design and test the agent, but real messaging requires a valid integration and sender.